Audits and Maintenance
At R.W. Communications we understand the importance of keeping your communication systems in good working order. Downtime and repairs can be costly, so we offer service and maintenance agreements to help reduce downtime and maximize your return on investment.
Under our service agreements, our trained professionals will maintain and update your systems as needed, and your normal service and repair costs will be covered. We can also set you up with a maintenance agreement tailored to your specific needs, covering anything from service calls to training. As a preferred customer, you will be eligible for discounts of up to 10% on new equipment and installation.
Our maintenance services include:
Service calls: With a single call to us, we will diagnose and repair or replace any equipment covered under your agreement at no additional charge. We offer fast response times, with a technician arriving within 4 hours during business hours. If you leave a message with our auto-attendant after hours, you will receive a call back from a customer service representative by 8 a.m. the following business day to schedule a technician.
Preventive maintenance and tune-up service: We will schedule an annual visit to your site at no additional charge to inspect your system’s components and accessories and to install software updates. If we find any problems or potential issues, we can make corrections before a failure occurs.
Support line: You will have unlimited telephone support under your maintenance agreement if you need assistance or have questions about your system’s operation or programming. We offer quick response times and can make changes to your system remotely if needed.
On-site training: Your maintenance agreement also includes 4 hours per year of training at no additional charge, perfect for when you hire new staff or need a refresher on getting the most from your communication systems.
Contact us today to learn more about our maintenance services and to schedule a consultation. Let us help keep your communication systems in perfect order.
